We have a no refund policy, which means you cannot return a product once it is delivered to you. If you are not sure about the product, you can cancel the order before it is shipped/dispatched.
The product can only be returned to us if the product received is damaged. You can choose to replace the product or return the product.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt, proof of purchase and an opening video.
To start a return, you can contact us at hello@kalaqari.in.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return or replacement questions at hello@kalaqari.in.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Exchanges can only be done if the product received is damaged, and an opening video is necessary as mentioned on our Shipping Policy page.
Refunds
We will notify you once we’ve received and inspected your return/replacement to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@kalaqari.in.